The Kansas City Star reports that the total layoffs constitute at least 2,500 jobs, and have hit the corporate jobs in fields like network and marketing. However, the bulk of the cutbacks are lower-paying, front-line customer service jobs in each of the company’s centers across the country. In addition to its Kansas headquarters, Sprint has call centers in New Mexico, Tennessee, Texas, Virginia, and Colorado.
Some of the centers cut back on the total number of employees, while others are closing. The centers in Blountville, Tennessee and Rio Rancho, New Mexico will close.
How will Sprint manage with more customers and less customer service? The company plans to use outsourced call centers, though they didn’t specify whether those will be outside of the country or simply centers taking calls for Sprint on a contract basis. They will also encourage smartphone customers to use the Sprint Zone app for basic tasks like bill inquiries, payments, and time left on a phone lease.
Sprint job cuts reach 2,500, mostly in customer care centers [Kansas City Star]
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