Here’s a heartwarming consumer experience to close out the week. It happened at… McDonald’s? Really? In need of post-workout refreshment, Matthew stopped in a nearby McDonald’s for a smoothie. He doesn’t carry cash, but McDonald’s accepts debit cards for small transactions, so no big deal. Right? Not when the card machine is down.
The other day I had just finished working out at the gym when I realized that a smoothie sounded incredibly delicious. There was a McDonalds nearby, so I stopped in to get a berry smoothie to quench my thirst.
As I pulled out my debit card, the manager apologized and said that their credit card machines were down and that he was unable to accept cards. I don’t carry cash, so I explained and apologized and asked for just a cup of water instead. The manager said that he was going to go ahead and make me the smoothie anyways, free of charge.
I completely wasn’t expecting that and it totally made my day. This particular McDonalds is going to be getting a lot more business of mine after workouts because of this. Great customer service.
He must have looked very thirsty. Think how much business giving out one free smoothie in a time of crisis might have generated in the long run for that McDonald’s!
via Consumerist http://consumerist.com/2013/09/20/mcdonalds-gives-me-free-post-workout-smoothie-when-card-machines-are-down/
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